Start a support conversation by text
Vequro uses this toll-free number for two-way customer-support conversations. Users initiate the conversation themselves from a Vequro Agent screen, by scanning its QR code, or by texting the Vequro support number.
On mobile, tap the number or scan the QR code to open your messaging app.
How opt-in works
- 1. The user chooses to contact a Vequro Agent or Vequro Support by SMS.
- 2. The user scans the Agent QR code, taps the SMS link, or manually texts the toll-free number. Agent QR codes may prefill that Agent's Vequro routing code.
- 3. The user reviews and sends the message from their own device. Sending the message is the user's affirmative opt-in to receive replies for that support conversation.
SMS consent disclosure
By initiating a text conversation with Vequro, you consent to receive customer-support SMS messages from Vequro at the number you use to text us. Message frequency varies based on your conversation. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent is not a condition of purchase.
What we send
This opt-in flow is for customer care: support replies, answers to user questions, and messages needed to continue the support conversation the user started. Vequro does not use this flow for purchased lists, cold outreach, or unsolicited marketing.
Opt out and help
Reply STOP to stop SMS messages. Reply HELP for help. A user who opts out will not receive further non-required support messages unless they later opt in again.